RubyHost - Privacy Policy

Effective Date: 12/02/24

1. Introduction

Welcome to RubyHost! We are committed to maintaining the privacy and security of our customers' personal information. This Privacy Policy outlines our practices and commitment to protecting your personal information.

By visiting our website and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this Privacy Policy.

2. Information We Collect

Direct Information

Provided by you when you interact with us through forms, phone, or email. This includes name, email address, postal address, telephone number, and login information.

Automatic Information

Collected each time you visit our site, including technical information (IP address, browser type, etc.), page interaction information, and visit details.

Third-Party Information

Received from business partners, vendors for technical and payment services, advertising networks, analytics providers, and search information providers.

3. Using Your Information

We use your personal information to:

  • Provide our services, including account administration, billing, and notifying you of changes to services.
  • Personalize and improve your experience on our site.
  • Communicate about our goods and services via email, direct mail, telephone, or on our site.
  • Analyze trends, administer our site, and gather demographic information.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except trusted third parties who assist us in operating our website, conducting our business, or servicing you, and who agree to keep this information confidential. We may also release your information to comply with the law, enforce site policies, or protect rights, property, or safety.

15. Children's Online Privacy Protection Act (COPPA) Compliance

We do not specifically market to children under the age of 13 years old. The Federal Trade Commission enforces the COPPA Rule to protect children's privacy and safety online.

16. CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act by:

  • Not using false or misleading subjects or email addresses.
  • Identifying messages as advertisements in a reasonable way.
  • Including the physical address of our business.
  • Monitoring third-party email marketing services for compliance.
  • Honoring opt-out/unsubscribe requests quickly.
  • Allowing users to unsubscribe using the link at the bottom of each email.

17. Use of AI Services

We share content provided via our support portals with OpenAI and Copilot for the purposes of providing a more detailed support experience. You can view their privacy policies here:

18. Consent to This Policy

By using our services, you consent to this Privacy Policy.

19. Contact Information

If you have any questions about this Privacy Policy, please contact us at [email protected].