1. Introduction

This Service Level Agreement (SLA) outlines the expected levels of service provided by RubyHost to its customers. It also defines the responsibilities of both parties in maintaining the agreed level of service.

2. Service Commitment

RubyHost is committed to providing a reliable and high-performing server hosting service. This SLA outlines our service level goals and the remedies available to customers in the event that these goals are not met.

3. Service Availability

Uptime Guarantee: RubyHost guarantees a minimum of 99.9% uptime for all server hosting services on a monthly basis, excluding scheduled maintenance, emergency maintenance, and events beyond our control (e.g., natural disasters, major internet outages).

Scheduled Maintenance: RubyHost will perform scheduled maintenance during low-traffic periods. Customers will be notified at least 24 hours in advance of any maintenance expected to cause service disruption.

Emergency Maintenance: In the event of emergency maintenance, RubyHost will make every effort to minimize downtime and will notify customers as soon as possible.

4. Performance

Server Performance: RubyHost strives to ensure that all hosted servers operate at optimal performance levels. This includes maintaining network infrastructure, hardware, and software updates to prevent performance degradation.

Latency: RubyHost aims to provide low-latency connections for optimal gameplay. However, latency may vary based on the customer’s geographic location and internet service provider.

5. Support

Support Availability: RubyHost provides customer support through [support channels such as email, live chat, or ticketing system]. Support is available 24/7, excluding major holidays.

Response Times: RubyHost aims to respond to support requests within the following time frames:

• Critical Issues (e.g., server down): Response within 1 hour.
• Major Issues (e.g., performance degradation): Response within 4 hours.
• Minor Issues (e.g., general inquiries): Response within 12 hours.

6. Service Credits

In the event that RubyHost fails to meet the uptime guarantee, customers may be eligible for service credits. Service credits are calculated as a percentage of the monthly fee for the affected service as follows:

• 99.0% - 99.8% uptime: 10% service credit
• 95.0% - 98.9% uptime: 25% service credit
• Below 95.0% uptime: 50% service credit

Service Credit Requests:

• Customers must request service credits within 30 days of the service disruption.
• Service credits will be applied to the customer’s next billing cycle and cannot be redeemed for cash.

7. Exclusions

This SLA does not apply to any performance or availability issues:

• Caused by factors outside RubyHost’s reasonable control, including any force majeure events.
• That result from any actions or inactions of the customer or any third party.
• That result from the customer’s equipment, software, or other technology.
• That occur during periods of scheduled maintenance or emergency maintenance.

8. Customer Responsibilities

• Timely Payments: The customer must ensure timely payment of all invoices. Failure to do so may result in service suspension or termination.
• Accurate Information: The customer must provide and maintain accurate account information.
• Appropriate Use: The customer must use the services in compliance with RubyHost’s Acceptable Use Policy and Terms of Service.

9. Termination

Either party may terminate the SLA by providing [30 days] written notice. Termination of the SLA does not affect the customer’s obligations under the Terms of Service or any other agreements with RubyHost.

10. Limitation of Liability

RubyHost’s total liability under this SLA is limited to the service credits as described in Section 6. Under no circumstances will RubyHost be liable for any indirect, incidental, special, or consequential damages.

11. Governing Law

This SLA is governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles.

12. Amendments

RubyHost reserves the right to modify this SLA at any time. Any changes will be communicated to customers through email or through the customer portal. Continued use of our services after the SLA has been modified will be considered acceptance of the revised terms.

13. Contact Information

If you have any questions about this SLA, please contact us at:

• Email: [email protected]
• Mail: Available upon email

1. Introduction

Welcome to RubyHost! By using our server hosting services, you agree to the following terms and conditions. Please read them carefully.

2. Acceptance of Terms

By creating an account and using RubyHost services, you agree to comply with these Terms of Service. If you do not agree with these terms, you must discontinue using our services.

3. Account Responsibilities

• You must be at least 18 years old or have permission from a parent or guardian to use our services.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to provide accurate and complete information when creating your account.

4. Use of Services

You agree to use RubyHost services only for lawful purposes and in compliance with all applicable laws and regulations. You may not use our services to engage in any activity that is harmful to our servers, networks, or other users. You are solely responsible for the content and data on your hosted server.

5. Prohibited Activities

• Engaging in or promoting any illegal activity.
• Hosting or distributing malware, viruses, or any harmful software.
• Using excessive server resources in a way that disrupts or degrades the performance of other users' servers.
• Sharing your server with others in a way that violates our fair usage policies.

6. Service Availability and Uptime

RubyHost strives to provide continuous and uninterrupted service, but we do not guarantee 100% uptime. Scheduled maintenance or updates may result in temporary downtime, for which we will endeavor to provide notice in advance.

7. Payment and Billing

• You agree to pay all fees associated with your chosen hosting plan.
• All payments are due in advance and are non-refundable, except as outlined in our refund policy.
• We reserve the right to suspend or terminate your service if your payment is overdue.

8. Refund Policy

Refunds are only issued for the first payment made by a new customer if they cancel within 48 hours of the initial purchase. Refunds will not be issued for any subsequent payments, nor for accounts suspended or terminated for violating these terms.

9. Termination

• You may terminate your account at any time through your account management page.
• RubyHost reserves the right to terminate your account without notice if you violate these Terms of Service.
• Upon termination, all data associated with your account will be permanently deleted.

10. Limitation of Liability

RubyHost is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our maximum liability to you for any claims arising from the use of our services is limited to the amount you paid for the service.

11. Changes to Terms

RubyHost reserves the right to modify these Terms of Service at any time. We will notify you of significant changes via email or through your account dashboard. Continued use of the service after changes to the terms implies acceptance of the revised terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of The United States of America, without regard to its conflict of law principles.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

• Email: [email protected]
• Mail: Available upon email